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Client Services |
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Client Services:
The CareSystems Client Services team utilizes a client-focused approach in all steps of implementation and provides continuous communication and support to all stakeholders throughout and following the implementation process. This ensures a smooth and successful transition and acceptance of the new staff scheduling process. CareSystems’ implementation and support teams are highly trained and experienced to deliver superb service during every step of the implementation.
Implementation:
Implementation of CareWare begins with conducting readiness assessments to gather information about the practices and needs of different organization levels such as hospital management, IT, and nursing units.
Using these findings, the implementation team and the client jointly determine a project timeline to conduct software implementation and rollout within the enterprise. Through this level of coordination, the implementation occurs with ease and minimal impact on hospital operations.
CareSystems’ unique implementation approach coupled with our highly experienced and dedicated implementation team is designed to achieve seamless integration and ensure successful CareWare adoption throughout your organization.
Following implementation, CareSystems offers a multitude of comprehensive training packages that can be customized according to the unique needs of your organization.
Support:
The Client Services Team offers a range of support services that the client can choose from in order to find the optimal support environment. These services include:
- Help Desk support
- Version updates and releases
- On-line auditing of system usage and functionality
- Online training tools and tutorial
- Continuous training offered for new hires
- On-site assistance during initial rollout of CareWare
CareSystems' Client Services Team stands ready to deliver seamless product implementation and provide user support and training.
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